Privacy policy

Effective 1st April 2019

Your privacy is important to us. This Privacy Statement describes the types of information that Download Sound (“We” or “Our”) collect from and about you when you visit our website.

It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. This Privacy Statement also explains how We may use and disclose such information, as well as your ability to control certain uses of it. By using this Site, you agree to the data collection, use, disclosure and storage practices described in this Privacy Statement.

INFORMATION COLLECTION

In some countries, including in the European Economic Area, this information may be considered personal data under applicable data protection laws.

We collect information about you in a range of forms, including personal information, when you choose to provide it to us. Personal information (or personal data) means information about an individual from which that person can be identified. It does not include personal information where the identity has been removed (anonymous personal information). This may include when you become a member, request information from us, purchase a product, create an account with us, sign up for newsletters or our email lists, use our Services, submit a rating or review, participate in a survey or promotion, or otherwise contact us.

INFORMATION YOU PROVIDE TO US

The information we collect may include your name, address, email address, telephone number, mobile telephone number, geolocation information, photos or videos, user name and credit/debit card number or other financial information. You may be required to provide certain information to create your account. If you use a third-party service to login, link to us, or communicate with us (such as a social network or third-party video chat), we may receive certain information about you from the third party based on your registration and privacy settings on those third party services.

  • Unique Identifiers such as user name, account number, password
  • Preferences Information such as product wish lists, order history, marketing preferences
  • Demographic information such as age, education, gender, interests and zip code


INFORMATION OBTAINED BY THIRD PARTY

If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us, for example, if you have agreed to share information with one of our partners, we may add this information to the information we already hold about you.

INFORMATION WE AUTOMATICALLY COLLECT AND COOKIE POLICY

As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/ exit pages, and operating system.

We may use cookies, web beacons, pixel tags, log files, or other technologies to automatically collect certain information when you use our Services or interact with our emails and online or mobile advertisements. For example, we may automatically collect certain non-personal information from you such as your mobile device identifier or MAC address, browser type, operating system, device model, software version, Internet Protocol (“IP”) address, mobile or
ISP carrier information, and the domain name from which you accessed the Services.

We also may collect information about your use of the Services including the date and time you access the Services, the areas or pages of the Services that you visit, the amount of time you spend using the Services, the number of times you return, whether you open forward or click-through emails and ads, and other usage data. For more information on our use of cookies, please review our Cookie Policy below.

INFORMATION USE

  • We may use the information we collect from and about you to:
  • Fulfill your order (including processing payment);
  • Send you an order confirmation;
  • Assess the needs of your business to determine suitable products;
  • Send you requested product or service information;
  • Send product updates or license information;
  • Respond to customer service requests;
  • Administer your account;
  • (With your consent), send you a newsletter and marketing communications;
  • Respond to your questions and concerns;
  • Improve our Web site and marketing efforts;
  • Conduct research and analysis;
  • Display content based upon your interests;
  • Comply with applicable laws, lawful requests and legal process, including to respond to requests from public and government authorities;
  • Enforce this privacy statement; and
  • Protect our rights, privacy, safety or property, and/or that of you or others.
  • Develop new programs, products or services
  • Protect the security or integrity of the Services and our business; and
  • As described to you at the point of data collection.


CHANGE OF PURPOSE

We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

INFORMATION SHARING

We may share the information we collect from and about you:

  • With selected third parties that we believe may provide promotional materials, and goods and services that may be of interest to you,
  • To our Service Providers, if the disclosure will enable them to perform a business, professional or technical support function for us.
  • As necessary if we believe that there has been a violation of Our Terms of Use, or of our rights or the rights of any third party.

We do not sell your personal information to third parties.

THIRD PARTY ADVERTISERS

We share your personal information with other companies so that they can market their products or services to you.

YOUR RIGHTS FROM THE EUROPEAN ECONOMIC AREA

If you are a European resident, our legal basis for collecting and using your personal data or information is to do so with your consent; where we need the personal data or information for
performance of a contract, or where the collection and use is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases,
we may also have a legal obligation to collect the personal information in question. If we collected your personal data or information with your consent, you may withdraw your consent at any time.

You also have the right to:

  • Access your personal data or information;
  • Delete, or request deletion of, your personal data or information;
  • Object to or restrict processing of your personal information;
  • Request portability of your personal information;
  • Complain to your local data protection authority at any time;
  • Object to automated decision making; and
  • Update your personal data or information.

To withdraw consent or exercise these rights, please:

Contact us at info@downloadsound.co.uk

LINKS TO OTHER WEBSITES

The Services may have links to third-party sites or applications, which may have privacy policies that differ from our own. We are not responsible for the practices of such sites or applications.

CHILDREN’S PRIVACY

Protecting children’s privacy is important to us. We do not direct the Services to, nor do we knowingly collect any personal information from, children under the age of thirteen.

DATA SECURITY

The security of your personal information is important to us. We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about You. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.

When you enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

Some of our websites permit you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorised by you. You should notify us of any unauthorised use of your password or account.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

DATA STORAGE AND RETENTION

Your personal information is stored on servers in the United Kingdom. You understand and agree that We may collect, use, disclose, and otherwise process the information you provide as
described in this Privacy Statement even if you are from an area outside the United Kingdom.

Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the United Kingdom. We will retain your personal information for as long as it is needed to provide you with the Services, or to fulfill any legal or contractual obligations we may have. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at info@downloadsound.co.uk.

ACCESS TO YOUR PERSONAL DATA

If you have an account on our Services, you may sign in to your account and update your personal information contained in the account.

COOKIES

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too. By choosing to continue to use this site without changing your cookie setting, we will assume that you are consenting to receiving cookies.

WHAT ARE COOKIES?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. Cookies can expire at the end of a browser session (from when a user opens the browser window to when they exit the browser) or they can be stored for longer.

HOW DO WE USE COOKIES?

As set forth in our , we may use cookies to facilitate automated activity, assist you with storing and tracking your passwords, determine appropriate solicitations, and review navigation patterns. We will not use cookies for purposes not set forth in this policy.

  • You control your cookies through your browser.
  • You can delete the stored cookies from your computer by changing your browser settings.


COOKIES WE USE

Our Site uses the following types of cookies for the purposes set out below:

Essential Cookies
These cookies are essential to provide you with services available through our Site and to enable you to use some of its features. For example, they allow you to log in to secure areas of our Site and help the content of the pages you request load quickly. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.

Functionality Cookies
These cookies allow our Site to remember choices you make
when you use our Site, such as remembering your language
preferences, remembering your login details and remembering
the changes you make to other parts of our Site which you can
customize. The purpose of these cookies is to provide you with a
more personal experience and to avoid you having to re-enter
your preferences every time you visit our Site.

Analytics And Performance Cookies
These cookies are used to collect information about traffic to our
Site and how users use our Site. The information gathered does
not identify any individual visitor. The information is aggregated
and therefore anonymous. It includes the number of visitors to
our Site, the websites that referred them to our Site, the pages
that they visited on our Site, what time of day they visited our
Site, whether they have visited our Site before, and other similar
information. We use this information to help operate our Site
more efficiently, to gather broad demographic information and to
monitor the level of activity on our Site.

We use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how our Site works.

You can find out more information about Google Analytics cookies.

You can find out more about how Google protects your data.

You can prevent the use of Google Analytics relating to your use
of our Site by downloading and installing the browser plugin.

Targeted And Advertising Cookies
These cookies track your browsing habits to enable us to show
advertising which is more likely to be of interest to you. These
cookies use information about your browsing history to group
you with other users who have similar interests. Based on that
information, and with our permission, third party advertisers can
place cookies to enable them to show adverts which we think
will be relevant to your interests while you are on third party
websites.

Social Media Cookies
These cookies are used when you share information using a
social media-sharing button or “like” button on our Site or you
link your account or engage with our content on or through a
social networking website such as Facebook, Twitter or
Google+. The social network will record that you have done this.

TAGS

We may use action tags (which are also known as pixel tags, web beacons and clear GIFs) to help us identify and track the performance of web pages on the Site, allowing us to measure
the performance and quality of the Site and to manage Site content.

In addition, we may use action tags in emails. This allows us to gauge the effectiveness of certain communications and the effectiveness of marketing campaigns by showing, for example, how many emails
have been opened.

Unlike cookies, which are stored on the hard drive of your computer or mobile device by a website, tags are embedded invisibly on webpages. The information we collect using tags is not linked to our users’ personal information.

HOW TO CONTROL YOUR COOKIES

You can use your web browser to:

  • delete all cookies;
  • block all cookies;
  • allow all cookies;
  • block third-party cookies;
  • clear all cookies when you close the browser;
  • open a ‘private browsing’ / ‘incognito’ session, which allows you to browse the internet without storing local data;
  • install add-ons and plug-ins to extend browser functionality.

If you choose to block or delete cookies, some functionality of our site including login to the member site may be affected.

You can find information about how to control cookies as follows:


EMAIL MARKETING SUBSCRIPTION

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.

Our EMS provider is called Mautic. We hold the following information about you within our EMS system;

  • Email address
  • I.P address
  • Subscription time & date
  • First name
  • Last name


SPONSORED LINKS, AFFILIATE TRACKING, AND COMMISSIONS

Our website or marketing emails may contain adverts, sponsored and affiliate links on some pages. These are typically served through our advertising partners; Google Adsense, eBay Partner Network, Amazon Affiliates, or are self served through our own means. We only use trusted advertising partners who each have high standards of user privacy and security. However we do not control the actual adverts seen / displayed by our advertising partners. Our ad partners may collect data and use cookies for ad personalisation and measurement. Where ad preferences are requested as ‘non-personalised’ cookies may still be used for frequency capping, aggregated ad reporting and to combat fraud and abuse.

Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie. In most cases we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not.

We use advertising partners in these ways to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.

If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.


USEFUL INFORMATION

A number of websites provide detailed information on cookies,
including AboutCookies.org and AllAboutCookies.org.

  • The Internet Advertising Bureau website Your Online Choices allows you to install opt-out cookies across different advertising networks.
  • Google has developed a browser add-on to allow users to opt-out of Google Analytics across all websites which use this popular analytics product.
  • New technologies such as Mozilla’s Do Not Track allow you to tell websites not to track you.
  • Internet Explorer has a feature called Tracking Protection Lists which allows you to import a list of websites you want to block.


REVISIONS TO THIS STATEMENT

We reserve the right to revise this Privacy Statement at any time. When we do, we will post the change(s) on this Site. If we change the Privacy Statement in a material way, we will provide appropriate notice to you.

CONTACT

Please contact info@downloadsound.co.uk if you have any questions about the Privacy Policy.